Privacy Policy

Robinson Jennings is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us or use our electrical services.

Who We Are

Business Name: Robinson Jennings

Contact Address:
Titan Business Centre, Park House,
Bradford Road, Birstall,
West Yorkshire, WF17 9PH

Email: info@robinsonjennings.co.uk

Telephone: 01924 284508
Mobile: 07967 611691

For the purposes of applicable UK data protection legislation, Robinson Jennings is the data controller responsible for the personal information described in this policy.

What Information We Collect

Depending on how you interact with us, we may collect:

Your name, email address and telephone number.
Your business name, property address or location where electrical work is required.
Details you provide through contact forms, emails or telephone enquiries.
Information relating to quotations, site visits, electrical installations, maintenance, inspections or other requested services.
Customer correspondence, service records and billing information where applicable.
Technical information such as your IP address, browser type and website usage, where collected by our website or hosting services.

We aim to collect only the information necessary for the purposes described in this policy.

How We Use Your Information

We use personal information to:

Respond to enquiries and communicate with you.
Prepare quotations and provide information about our electrical services.
Arrange site visits, inspections, testing and electrical work.
Deliver and manage agreed services.
Maintain customer, service and accounting records.
Manage and protect our website and business systems.
Improve our website and services, where permitted.
Comply with legal and regulatory obligations.

We do not sell or rent your personal information.

Lawful Basis for Processing

We rely on the following lawful bases, depending on the purpose for which we use your information:

Contract: To take steps you request before entering into a contract, such as preparing a quotation, and to deliver agreed services.
Legitimate interests: To handle general enquiries, manage business relationships, maintain relevant records and protect our systems, where these interests do not override your rights.
Legal obligation: To meet applicable accounting, tax and other legal requirements.
Consent: Where we ask for your permission for a specific activity, such as certain optional cookies or marketing communications. You may withdraw your consent at any time.

How We Store and Protect Your Information

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Access is limited to people and service providers who need the information to carry out their responsibilities.

How Long We Keep Your Information

We retain personal information for as long as necessary for the purpose for which it was collected. When deciding how long to keep it, we consider whether your enquiry remains active, whether we have an ongoing customer relationship, and any relevant accounting, legal or claims requirements.

When information is no longer required, we securely delete it or anonymise it where appropriate. You can contact us for further details about the retention period applicable to your information.

Sharing Your Information

Where necessary, we may share relevant personal information with:

Contractors or other service providers involved in delivering your requested electrical work.
Providers supporting our website hosting, email, IT systems and business administration.
Professional advisers, such as accountants, insurers or legal advisers.
Authorities or other organisations where disclosure is required by law.

We limit sharing to what is necessary and use appropriate contractual and security arrangements where required.

International Data Transfers

If a service provider processes your personal information outside the UK, we will ensure that any transfer meets applicable UK data protection requirements, using an adequacy decision or appropriate safeguards where required. You can contact us for details of any relevant transfers and safeguards.

Cookies and Website Analytics

Our website may use cookies and similar technologies to support its functionality and, where enabled, understand how visitors use the website.

Where consent is required, optional cookies will only be used after you have given your permission. Where a cookie preference tool is provided, you can use it to manage or withdraw your choices.

You can also manage cookies through your browser settings. Blocking some cookies may affect how the website functions.

Your Data Protection Rights

Subject to the applicable legal conditions, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your information.
Request restrictions on how we use your information.
Object to processing based on legitimate interests.
Request a portable copy of certain information.
Withdraw consent where we rely on consent.

You can also object to the use of your personal information for direct marketing at any time.

To exercise your rights, please contact info@robinsonjennings.co.uk. We may need to verify your identity before responding.

Complaints

If you have concerns about how we handle your personal information, please contact us so we can investigate and respond.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator. Visit ico.org.uk/make-a-complaint/ for further information.

Third-Party Links

Our website may contain links to external websites. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, data handling practices or legal requirements. The latest version will be published on this page.